VILLAGE OF SURFSIDE BEACH

Frequently Asked Questions

What is the MUNRevs Portal Used for in Surfside Beach?

1)  The MUNIRevs portal is strictly for filing your Hotel Occupancy Tax. 

2) Hotel Occupancy Tax is to be remitted quarterly. Due dates are April 20th, July 20th, October 20th, and January 20th of every year.

 

Where can I find more information about remitting occupancy tax in Surfside Beach?

The best place to find occupancy tax information is http://www.surfsidetx.org/page/city.hoteltax

 

Can I register a short-term rental with Surfside Beach through MUNIRevs?

No. To register your short-term rental please email csr@surfsidetx.org or call 979-233-1531 ext. 106.

 

How do I amend a return?

Please e-mail csr@surfsidetx.org letting us know you need to file an amended return. In the email please include:

1) Period you need to amend (i.e., Jan. 2017 form due Feb. 20th)

3) If you overpaid or underpaid your original form

4) Brief explanation as to why the form needs to be amended

Once we receive this email, we will review your account and send you further instructions.

 

What types of assistance can MUNIRevs provide to me?

MUNIRevs can assist you with all your system and account questions. Whether you have a question about your account or technical questions about how to do something in MUNIRevs, please reach out to our support team. We can always reach out to the City on your behalf if we need their assistance with one of your questions. You can reach MUNIRevs at support@munirevs.com and by phone at (888) 751-1911.


Where are my tax forms? My Action Center is empty? 

Your tax forms will be available on the 1st day of the month following the last day of the tax period.


Can I manage multiple properties with one login?

Yes - to do so, click "Add or remove accounts from your user login by clicking here". You will need your 6-digit Account Number and MUNIRevs Activation Code to connect to an existing property record.


Can a property have more than one user?

Yes, each property can have an unlimited number of users. Each user is required to provide the 6-digit Account Number and MUNIRevs Activation code to be authorized to connect to an existing property record. 


I did not receive or misplaced the letter with my activation code. What do I do?

Contact MUNIRevs support at support@munirevs.com or (888) 751-1911 for assistance. You will need to confirm account details to be verified for the account. To protect the security on property accounts, you will need written (e-mail) permission from a registered owner or officer of the property for us to provide you with a new activation code. 


Can I file a Zero File tax return through MUNIRevs?

To file a zero file tax form, select your tax form from your Action Center. Then, complete the required information on the remittance, including Gross Sales and any deductions. You will be prompted to confirm your desire to complete the return as a Zero File return.


What payment types are accepted by the City through MUNIRevs?

The City accepts e-check as well as credit card payments.


Can I schedule a payment in MUNIRevs?

For your security, MUNIRevs does not store any payment information in the system. You will need to enter your desired payment information each time you check out.


How do I change the User on a property?

All users need to register, just as you did, by going to the home page for that jurisdiction (i.e., https://surfsidebeach.munirevs.com). They will click on the "Go" button under "New Users". They will also need the 6-digit account number and Activation Code for the property.


I forgot my password. What do I do? 

From the Log In page, click the “Forgot your password” link and follow the instructions that will be e-mailed to the User’s registered e-mail address.


Do I have to login to MUNIRevs to see my alerts and reminders?

No. All alerts are e-mailed to your authenticated e-mail address. When you login to the system, you will also see any open alerts that need to be addressed in your Action Center. 


For Assistance, Contact 
MUNIRevs Support
(888) 751-1911

When contacting support, be sure to include the jurisdiction (Surfside Beach) and your account number in all emails or voicemails. This will help us assist you as promptly as possible. Thanks!