What is the GovOS Portal Used for in Surfside Beach?
1) The GovOS portal is strictly for filing your Hotel Occupancy Tax.
2) Hotel Occupancy Tax is to be remitted quarterly. Due dates are April 20th, July 20th, October 20th, and January 20th of every year.
Where can I find more information about remitting occupancy tax in Surfside Beach?
The best place to find occupancy tax information is http://www.surfsidetx.org/page/city.hoteltax
Can I register a short-term rental with Surfside Beach through GovOS?
No. To register your short-term rental please email csr@surfsidetx.org or call 979-233-1531 ext. 106.
How do I amend a return?
Please e-mail csr@surfsidetx.org letting us know you need to file an amended return. In the email please include:
1) Period you need to amend (i.e., Jan. 2017 form due Feb. 20th)
3) If you overpaid or underpaid your original form
4) Brief explanation as to why the form needs to be amended
Once we receive this email, we will review your account and send you further instructions.
I need to close my account. What do I do?
Please email the City of Surfside Beach at csr@surfsidetx.org. Please include the account number, business name, closure date and the reason you are closing the account.
What types of assistance can GovOS provide to me?
GovOS can assist you with all your system and account questions. Whether you have a question about your account or technical questions about how to do something in GovOS, please reach out to our support team. We can always reach out to the City on your behalf if we need their assistance with one of your questions. You can reach GovOS at blt.str.support@govos.com and by phone at (888) 751-1911.
Where are my tax forms? My Action Center is empty?
Your tax forms will be available on the 1st day of the month following the last day of the tax period.
Can I manage multiple properties with one login?
Yes - to do so, click "Add or remove accounts from your user login by clicking here". You will need your 6-digit Account Number and GovOS Activation Code to connect to an existing property record.
Can a property have more than one user?
Yes, each property can have an unlimited number of users. Each user is required to provide the 6-digit Account Number and GovOS Activation code to be authorized to connect to an existing property record.
I did not receive or misplaced the letter with my activation code. What do I do?
Contact GovOS support at blt.str.support@govos.com or (888) 751-1911 for assistance. You will need to confirm account details to be verified for the account. To protect the security on property accounts, you will need written (e-mail) permission from a registered owner or officer of the property for us to provide you with a new activation code.
Can I file a Zero File tax return through GovOS?
To file a zero file tax form, select your tax form from your Action Center. Then, complete the required information on the remittance, including Gross Sales and any deductions. You will be prompted to confirm your desire to complete the return as a Zero File return.
What payment types are accepted by the City through GovOS?
The City accepts e-check as well as credit card payments.
Can I schedule a payment in GovOS?
For your security, GovOS does not store any payment information in the system. You will need to enter your desired payment information each time you check out.
How do I change the User on a property?
